Cookie Policy
Our website uses cookies to distinguish you and your usage preferences from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
This cookie policy gives you clear and complete information about the cookies we use and their purpose. Please read our Privacy Policy to learn about the privacy rules that apply to the website.
What is a Cookie?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
Types of Cookies
We use the following types of cookies:
- Essential / necessary cookies. These are cookies that are required for the operation of our website and are always enabled because our website won't work properly without them. They include, for example, cookies that enable you to log into secure areas of our website. If you choose to switch off these cookies in your browser settings, you may then not be able to access all or parts of our website.
- Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Essential cookies
| Cookie | Purpose | Duration |
|---|---|---|
| onecom_cyberprotect_cookie_consent | Used to store the user's cookie consent preferences. | 1 year 1 month 1 day |
| onecom_cyberprotect_session | Used to identify the user's browsing session. | 2 hours |
| XSRF-TOKEN | Used to secure both the user and our website against cross-site request forgery attacks. | 2 hours |
Analytics cookies
| Cookie | Purpose | Duration |
|---|---|---|
| _clck | Persists the Clarity User ID and preferences, unique to the user. | 6 hours 5 minutes |
| _clsk | Connects multiple page views by a user into a single Clarity session recording. | 1 minute |
| CLID | Identifies the first time Clarity saw this user on any site using Clarity. | 6 hours 5 minutes |
Optional cookies
| Cookie | Purpose | Duration |
|---|---|---|
| ANONCHK | Indicates whether MUID is transferred to ANID, set to 0 by default as Clarity does not use ANID. | 1 minute |
| MR | Indicates whether to refresh MUID for tracking purposes. | 7 minutes |
| MUID | Identifies unique web browsers visiting Microsoft sites for analytics and advertising. | 6 hours 30 minutes |
| SM | Used to synchronize MUID across Microsoft domains. | 0 seconds |
| liveagent_invite_rejected | Remembers when a visitor accepts or rejects a chat invite, preventing the invite from reappearing. | 0 seconds |
| liveagent_oref | Stores the visitor's original referring site for chat purposes. | 6 hours 5 minutes |
| liveagent_sid | A unique session identifier used to maintain the chat session. | 0 seconds |
| liveagent_vc | Stores the visitor's chat information, ensuring a seamless experience between page loads. | 6 hours 5 minutes |
| liveagent_ptid | Tracks the visitor's previous session ID, enabling reconnection to prior chat sessions. | 6 hours 5 minutes |
How to turn off all cookies and consequences of doing so
If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.
For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner's Office, www.aboutcookies.org or www.allaboutcookies.org.